Dispute Process
Important
BountyBot provides fair guidelines for disputes with clear timelines and expectations for all parties.
Opening a Dispute
Join Our Discord
- Join the BountyBot Discord server
- Navigate to the #support channel
- Click the "Open Ticket" button
Submit Your Dispute
In your ticket:
- Provide the bounty/issue link
- Explain your dispute clearly
- Stay available for questions
When to Open a Dispute
Valid Reasons
- Work quality significantly below requirements
- Major requirement changes after work began
- Payment distribution conflicts
- Significant communication breakdowns
- Timeline/deadline disputes
Invalid Reasons
- Personal disagreements
- Minor style preferences
- Non-bounty related matters
- Already resolved issues
- Subjective opinions without documentation
Resolution Timeline
| Stage | Time | Action |
|---|---|---|
| Initial | Day 0 | Ticket opened in Discord |
| Direct Resolution | 1 business day | BountyBot team will respond and ask clarifying questions if needed |
Best Practices
For Contributors
- Only start work on issues once they have clear requirements
- Maintain public communication
For Maintainers
- Provide clear acceptance criteria
- Keep requirements stable
Resolution Process
Direct Resolution (1 business day)
- Both parties discuss in Discord ticket
- Focus on documented facts
- Propose fair solutions
- Agree on resolution
Platform Intervention
If needed after 1 business day:
- BountyBot team reviews evidence
- Evaluates documentation
- Considers precedent
- Makes fair determination
Need Help?
- Join our Discord Server
- Go to #support channel
- Click the "Open Ticket" button
- Our team will assist you
Remember
Prevent disputes through clear communication and documentation. Provide thorough documentation when disputing an outcome.